Privacy Policy

At Let’s Go, we’re committed to protecting and respecting your privacy and your data security.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@letsgo.so or by writing to Data Protection Officer, Let’s Go (Consulting) Ltd, 49a Denmark Hill, London, SE5 8RS, United Kingdom.

Who are we?

We are Let’s Go (Consulting) Ltd, a consultancy practice with a focus on collaborative working

Our registered office is First Floor, Telecom House, 125-135 Preston Road, Brighton, East Sussex, BN1 6AF

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our products and services, purchase our products like the Let’s Go CollaborationCards and when you click on links in our emails to our website.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address and information regarding which pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

process orders that you have submitted
seek your views or comments
record your entries from a web form
notify you of changes to our services
send you communications which you have requested and that may be of interest to you, for example via our email newsletter The Loop

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not share, sell or rent your information to third parties, ever. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:

We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on our behalf (for example to process a payment through our online checkout or store your contact details and send you our email newsletter). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Let’s Go network for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure checkout pages, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

You are in control

You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us about the work we do and our products and services, then you can select ‘unsubscribe’ in the footer of our newsletter email. Alternatively, you can change your preferences at any time by contacting us by email: hello@letsgo.so or by writing to us at Data Protection Officer, Let’s Go (Consulting) Ltd, 49a Denmark Hill, London, SE5 8RS, United Kingdom.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you.

You have the right to ask for a copy of the information Let’s Go holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of your web browser (example Microsoft Internet Explorer)

Online security can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot absolutely guarantee the security of any information you transmit to us, and therefore ultimately you do so at your own risk. Once we receive your information, we make our utmost efforts to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of 'cookies'

Like many other websites, the Let’s Go website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, please click here. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you've linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide is likely to be transferred to countries outside the European Union (“EU”). Our website platform is provided by the Israeli company Wix. Your personal data will be stored on their servers which are likely to be located within Israel, Europe and the US. However, the data stored will comply with the European Union's GDPR requirements. If, however, Wix fail in their duty as data processors, they will assume the role of data controllers and assume all liabilities for any and all infringements.

Wix state the following (taken from this page):

Wix.com is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.

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There is no obligation under the GDPR for data to be stored in the EU. The rules regarding transfer of personal data outside of the EU currently remain the same.

We may transit your personal data to outside of the EU and the USA, however this is highly unlikely. If we do this it should be noted that these countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website tracking

We currently use Google Analytics tracking software to monitor who uses our website. Google data privacy

Useful information

A number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.
The Internet Advertising Bureau website Your Online Choices allows you to install opt-out cookies across different advertising networks.
Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use this popular analytics product.
New technologies such as Mozilla's Do Not Track allow you to tell websites not to track you.
Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.

Children
This website (Our Site) is not intended for use by children. We understand the importance of protecting children’s information, especially in an online environment, and we do not knowingly collect or maintain information about children.

Changes to this privacy statement
Let’s Go (Consulting) Ltd may change this privacy statement as needed. If changes to the statement are made, please note that it may take up to 30 business days before new privacy practices are implemented. Check this page periodically if you would like to monitor changes.

Complaints

If you are concerned about an alleged breach of privacy law or any other regulation by Let’s Go (Consulting) Ltd, you can contact us via email, or write to: Data Protection Officer, Let’s Go (Consulting) Ltd, 49a Denmark Hill, London, SE5 8RS, United Kingdom. A Let’s Go representative will be made available to investigate your complaint and give you information about how it will be handled.

If you are not satisfied with the way in which Let’s Go (Consulting) Ltd has resolved your complaint, you have the right to complain to the data protection authority in your country. You may also refer the matter to a court of competent jurisdiction.

If you have questions or you do not feel that your concerns have been addressed in this privacy statement, please contact us via email, or write to: Data Protection Officer, Let’s Go (Consulting) Ltd, 49a Denmark Hill, London, SE5 8RS, United Kingdom.